How can we help?

Check that you entered the correct 10-digit mobile number and that your phone has network coverage. Wait 60 seconds, then tap Resend. SMS can be delayed if your number has DND restrictions or the inbox is full. If it still doesn't arrive, email us with your number and phone model.

Your account is linked to the number you registered with. To move to a new number, contact support from the registered number and we will help you.

Go to Settings → Privacy → App Lock and enable it. Connect will ask for your fingerprint, Face ID or device PIN when you open the app.

Go to Settings → Language and choose English or हिन्दी.

Open the Store tab and tap Create your store. Add a name, category, tagline and logo, then add products with photos and prices.

Collections group your products — for example “New arrivals” or “Diwali specials”. A product can be in more than one collection. Manage them from My Store → Manage collections, where you can reorder them and set a cover image.

Open the product in My Store and mark it as Hidden. Hidden products are not shown to buyers. You can also mark a product as Out of stock.

When a buyer taps Enquire on your store or a product, a chat opens with you and the product is shared in the conversation.

Tap Broadcast, create a list and add contacts, then write your message and send. Each person receives it as an individual message.

Some recipients may be reached by SMS. Connect shows any applicable cost before you send so there are no surprises.

Yes — long-press a message you sent to edit or delete it. This is available for a limited time after sending.

Make sure notifications are allowed for Connect in your phone settings. On Android, also turn off battery optimisation for Connect. On iPhone, check that Focus modes are not silencing the app.

Open the chat or the user's profile, tap the menu and choose Report or Block. You can also report a store or product from its page. Our team reviews reports and acts on content that breaks our Terms.

Do not send any payment. Report the store from within the app, and email us the store name and details. Connect does not process payments between buyers and sellers.

If you subscribed on iPhone, open Settings → your name → Subscriptions → Connect. If you subscribed through the app on Android or elsewhere, go to Settings → Subscription in Connect. You keep access until the end of the current billing period.

Payments can take a few minutes to confirm. Restart the app. If the issue continues, email us the transaction ID and the date of payment.